Ordering, Delivery & Hire Services | Direct Mobility

How to Order Your Mobility Equipment

We make ordering easy with multiple convenient options to suit your needs:

Call Our Customer Service Team

      • Main number: 0330 999 0888 (local rate)
      • Alternative: 020 8370 7888
      • Our experienced team is ready to assist with your enquiries

Online Booking

      • Use our secure online booking form
      • A team member will review and confirm your order
      • Payment details will be requested after confirmation

Email Booking

Visit Our Showroom

    • Located in Hertford
    • Speak with our experts face-to-face
    • View our equipment range in person

Delivery Information

Next-Day Delivery Service

  • Available Monday through Friday
  • Professional delivery by our trained technicians
  • Includes installation and adjustment services
  • Collection service included in delivery charge

Delivery Pricing Structure

Our transparent pricing system is based on item categories:

  • Item A: £25.00
  • Item B: £35.00
  • Item C: £80.00

Multiple Item Orders: Pay only the highest applicable delivery charge. For example, when ordering 2x Item A and 1x Item B, you’ll only pay the Item B delivery charge.

Additional Charges

 

Zone Type Areas Covered Additional Charge
Standard London, Hertfordshire, Surrey, Essex, Bedfordshire, Cambridgeshire No additional charges
Congestion Zone Central London (SE1, W1, EC, SW1) +£7.50
Surcharge Areas Cambridge, Colchester, Extended Areas Contact for Quote
Limited Coverage Kent, Sussex, Northamptonshire, Hampshire, Wiltshire Contact for Quote

Service Coverage Areas

Primary Service Areas

  • London
  • Hertfordshire
  • Surrey
  • Essex
  • Bedfordshire
  • Cambridgeshire

Secondary Coverage Areas

  • Kent
  • Sussex
  • Northamptonshire
  • Hampshire
  • Wiltshire

Contact us for availability if you’re outside these areas – we may still be able to help.

Hire Terms & Conditions

Standard Hire Periods

  • Weekly
  • 4-weekly
  • 6-weekly
  • Extended terms available upon request

Important Hire Information

  • Hire period rates must be agreed at initial booking
  • Pro-rata rates apply for hire extensions
  • Early returns on longer hires qualify for appropriate rate adjustments
  • Collection arranged at end of hire period

Trial Hire Programme

Try before you buy with our 1-week trial hire:

  • Test equipment in your own environment
  • Weekly hire charge deducted from purchase price if you decide to buy
  • Perfect for ensuring equipment suitability

Delivery Zone Information

Standard Delivery Areas

[Detailed list of postcodes organised by region]

UK Postcode Coverage Areas

Central London Congestion Zone (£7.50 surcharge)

  • SE1
  • W1K/W1G areas
  • EC1, EC2, EC3, EC4
  • SW1A/SW1C/SW1V/SW1E
  • All WC postcodes

Surcharge Areas

Special delivery rates apply to:

  • Cambridge (CB1-CB10, CB21-CB25)
  • Colchester (CO)
  • Guildford extended area (GU26-35)
  • Peterborough (PE)
  • Reading (RG)
  • Southend (SS)
  • Extended Kent/Sussex areas
  • Oxford (OX)
  • Ipswich (IP)
  • Medway (ME)
  • Canterbury (CT)

Please contact us for specific delivery quotes for surcharge areas.

Contact Us For More