Ordering, Delivery & Hire Services | Direct Mobility

 

Zone Type Areas Covered Additional Charge
Standard London, Hertfordshire, Surrey, Essex, Bedfordshire, Cambridgeshire None
Congestion Zone Central London (SE1, W1, EC, SW1) £5.00
Surcharge Areas Cambridge, Colchester, Extended Areas Contact for Quote
Limited Coverage Kent, Sussex, Northamptonshire, Hampshire, Wiltshire Contact for Quote

 

How to Order Your Mobility Equipment

We make ordering easy with multiple convenient options to suit your needs:

Call Our Customer Service Team

      • Main number: 0330 999 0888 (local rate)
      • Alternative: 020 8370 7888
      • Our experienced team is ready to assist with your enquiries

Online Booking

      • Use our secure online booking form
      • A team member will review and confirm your order
      • Payment details will be requested after confirmation

Email Booking

Visit Our Showroom

    • Located in Hertford
    • Speak with our experts face-to-face
    • View our equipment range in person

Delivery Information

Next-Day Delivery Service

  • Available Monday through Friday
  • Professional delivery by our trained technicians
  • Includes installation and adjustment services
  • Collection service included in delivery charge

Delivery Pricing Structure

Our transparent pricing system is based on item categories:

  • Item A: £24.00
  • Item B: £30.00
  • Item C: £65.00

Multiple Item Orders: Pay only the highest applicable delivery charge. For example, when ordering 2x Item A and 1x Item B, you’ll only pay the Item B delivery charge.

Service Coverage Areas

Primary Service Areas

  • London
  • Hertfordshire
  • Surrey
  • Essex
  • Bedfordshire
  • Cambridgeshire

Secondary Coverage Areas

  • Kent
  • Sussex
  • Northamptonshire
  • Hampshire
  • Wiltshire

Contact us for availability if you’re outside these areas – we may still be able to help.

Hire Terms & Conditions

Standard Hire Periods

  • Weekly
  • 4-weekly
  • 6-weekly
  • Extended terms available upon request

Important Hire Information

  • Hire period rates must be agreed at initial booking
  • Pro-rata rates apply for hire extensions
  • Early returns on longer hires qualify for appropriate rate adjustments
  • Collection arranged at end of hire period

Trial Hire Programme

Try before you buy with our 1-week trial hire:

  • Test equipment in your own environment
  • Weekly hire charge deducted from purchase price if you decide to buy
  • Perfect for ensuring equipment suitability

Delivery Zone Information

Standard Delivery Areas

[Detailed list of postcodes organised by region]

UK Postcode Coverage Areas

Central London Congestion Zone (£5 surcharge)

  • SE1
  • W1K/W1G areas
  • EC1, EC2, EC3, EC4
  • SW1A/SW1C/SW1V/SW1E
  • All WC postcodes

Surcharge Areas

Special delivery rates apply to:

  • Cambridge (CB1-CB10, CB21-CB25)
  • Colchester (CO)
  • Guildford extended area (GU26-35)
  • Peterborough (PE)
  • Reading (RG)
  • Southend (SS)
  • Extended Kent/Sussex areas
  • Oxford (OX)
  • Ipswich (IP)
  • Medway (ME)
  • Canterbury (CT)

Please contact us for specific delivery quotes for surcharge areas.

Contact Us For More