Ordering & Delivery

You can order from us in a number of ways:

  • Call us on 0330 999 0888 (local rate number) or 020 8370 7888
  • Complete the online booking form. This will be checked by a member of staff before confirmation is made, then payment information will be requested.
  • Email us at hire@directmobility.co.uk
  • Or visit us at our Hertford showroom

Most items are available for next day delivery (Monday-Friday). We use our own trained technicians to deliver and install/adjust the items. The collection and installation (as required) are included in the delivery charge.

Each item has a delivery code that relates to the cost.

Item A = £20.00, Item B = £28.00, Item C = £40.00.

If you are ordering multiple items you will only be charged for one delivery charge, however, this will be the higher amount. For example, if you are ordering 2 x item A and 1 x item B, you will be charged the price for the Item B delivery.

Our normal service area covers London, Hertfordshire, Surrey, Essex, Bedfordshire and Cambridgeshire. We also have limited coverage within Kent, Sussex, Northamptonshire, Hampshire, Wiltshire and Somerset. If you are not within these areas, please do contact us as we may still be able to supply to you.

Our normal hire terms are weekly, 4 weekly or 6 weekly. Longer terms are available if required; please contact us for further information. At the end of the hire period, we will contact you to arrange the collection, or the hire can be extended if required, at a pro-rata rate.

Please note that the 4 or 6 weekly hire prices only apply if that hire term is initially requested. Therefore if you hire the items on a week by week basis, you will not then qualify for the 4 or 6 weekly rates. However if you request to hire the item/s for 6 weeks, then return them after 4 weeks, we will refund the difference between the 4-week rate and the 6-week rate. Please contact us if you require further information.

TRIAL HIRE
If you are unsure whether to purchase an item, we offer a 1-week trial hire, which enables you to hire an item before you commit to purchasing. If you do decide to purchase the item/s after the trial period, we will deduct the weekly hire charge from the purchase price.

DELIVERY SURCHARGE

Standard areas

All of AL1-Al10

All of BR1-BR9

CB11

CM1-2, CM4-7, 11-24

CM77, 92, 98 99

All of CR

All of DA

All of E

All of EC

All of EN

GU1-GU25

GU46, 47, 51, 52,

All of HA

All of HP

All of IG

All of KT

All of LU

All of MK

All of N

All of NW

RH1-12

RH18-19

All of RM

All of SE

All of SG

All of SL

All of SM

All of SW

TN1-16

All of TW

All of UB

All of W

All of WC

All of WD

The following standard areas will have an additional £5 congestion zone charge*

SE1

All W1K/W1G

EC1, EC2, EC3, EC4

SW1A/SW1C/SW1V/SW1E

All WC

Surcharge areas (contact us for delivery quotation)

CB1-CB10

CB21-CB25

All of CO

GU26-35

All of PE

All of RG

All of SS

TN17-TN40

RH13-17, RH20

CM0, CM3, CM8-9

All of OX

All of N

All of IP

All of ME

All of CT